Google has restored service here and our client area is functioning normally again at https://secure.lightningbase.com - thank you for your patience, we are closing this incident.
Google is indicating a power failure was the source of the outage here. They are beginning to recover services in the D zone but we do not expect full recovery for our service until C is restored as well. I will continue to update this page and again, if you need help with something right away please contact email@example.com
The US-East1 location in Google’s Cloud is experiencing a significant outage, as detailed here: https://status.cloud.google.com/incident/compute/20004 which is affecting our support system. No client sites are hosted in this region, so everyone should see their site as up and running per usual. We are waiting on resolution of this issue to get service restored to the ticketing system, shopping cart, and client area of our website.
In the meantime, please send all questions that require immediate assistance to firstname.lastname@example.org
Our client area/ticketing system at secure.lightningbase.com is inaccessible. We’re working with Google to get this resolved. If you have an urgent ticket or need assistance, please contact email@example.com and we will assist.