Chi356

Chi356 Connectivity Problem

Monitoring

This service has been restored, we are monitoring the system and will be proceeding with our changes to prevent a recurrence of the issue.

Problem Identified

This system is experiencing an outage again, our initial assessment was that this was an unrelated problem but that turned out to be incorrect. We’re working with our datacenter in getting this firewall allowing traffic through and will then be proceeding to replace the problematic security system, which should be a non-impacting event.

Monitoring

Thank you for your patience - access to this system has been restored. An error in the edge firewall resulted in all external access being blocked. After verifying the system was accessible when connected to directly, we were able to eventually diagnose the root cause and regain external access.

We will be monitoring this system going forward, if you are still seeing any problems please open a ticket in our https://secure.lightningbase.com client area so that we can assist.

Investigating

The on-site team at our datacenter has been connected to this system for some time and is working to restore service. We’ll continue to update this ticket as further information is available.

Opened

We’re seeing a problem connecting to the Chi356 sites and are working with our datacenter on diagnosing this problem. This will be updated as soon as we have more information.